Faq

Help Center

Frequently Asked Questions

Everything you need to know about sizing, orders, shipping and returns — and if you can't find it here, we're always a message away.

Sizing & Fit

How do I find my correct bra size?

Measure your band (snug, under the bust) and your bust (across the fullest part) in inches. The difference between the two tells you your cup size. If you're between sizes, we recommend sizing up in the band or down in the cup, whichever feels more comfortable.

What size range do you carry?

Our bras are available from 30A to 44H, and briefs, sets and sleepwear run from XS to plus sizes. Each product page lists the exact size range and a size chart specific to that style.

What if I order the wrong size?

No worries — unworn items in original condition can be exchanged for a different size within 30 days. See our Return Policy for full details, or reach out and we'll help you find the right fit.

Orders & Shipping

How long does shipping take?

Orders are typically processed within 1–2 business days. Standard shipping within the United States takes 3–6 business days after processing. You'll receive a tracking link by email as soon as your order ships.

Do you ship internationally?

Currently we ship within the United States. We're working on expanding — sign up for our newsletter to be the first to know when international shipping becomes available.

Can I change or cancel my order after placing it?

We begin processing orders quickly, so we can only make changes within a short window after checkout. Email us right away at hello@myfavoritebra.com with your order number and we'll do our best to help.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can also view order status anytime by logging into your account and visiting My Orders.

Returns & Exchanges

What is your return policy?

Most items can be returned within 30 days of delivery for a refund or store credit, as long as they're unworn, unwashed, and in original condition with tags attached. Full details are on our Return Policy page.

Is return shipping free?

Yes — we offer free return shipping on all eligible returns within the United States. Start a return from your account and a prepaid label will be emailed to you.

Can I return intimate apparel?

For hygiene reasons, bras and bralettes must be tried on over clean underwear and show no signs of wear to be eligible for return. Items marked "Final Sale" or "Clearance" cannot be returned or exchanged.

How long does a refund take?

Once your return is received and inspected, we process the refund to your original payment method right away. Please allow 5–7 business days for your bank or card provider to complete it.

Product Care

How should I wash my bras?

Hand wash in cold water with a gentle detergent whenever possible, and lay flat to dry. If machine washing, use a mesh lingerie bag on a cold, delicate cycle — always avoid the dryer, which breaks down elastic fibers over time.

How often should I replace my bras?

With proper care, a bra typically lasts 6–9 months of regular wear. Rotating between two or three bras helps the elastic recover between wears and extends the life of each piece.

What fabrics do you use?

We use soft, breathable blends — including modal, microfiber and lace — chosen for comfort and durability. Fabric composition is always listed on each individual product page.

Payment & Account

What payment methods do you accept?

We accept all major credit and debit cards, as well as PayPal and Apple Pay. All payments are processed securely at checkout.

Do I need an account to place an order?

No — you're welcome to check out as a guest. Creating an account simply makes it easier to track orders, save your details, and manage returns in the future.

How do I reset my password?

On the sign-in page, select "Forgot password" and enter your email address. You'll receive a link to create a new password within a few minutes.

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Still have a question?

Our team is happy to help with sizing, orders, or anything else on your mind.